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The future of customer strategy for private companies
August 27 @ 2:00 pm – 3:00 pm EDT
Free
1 CPE credit
Developing omnichannel strategies is becoming more challenging in an increasingly diverse consumer landscape. Consumer behavior is shifting toward hyper-personalization, and the industry is expected to undergo a radical change with emergence of new technologies and capabilities. Hear how other organizations have implemented strategies to capitalize on these emerging opportunities. We’ll discuss:
- The impact of consumer behavior trends on omnichannel strategies
- Innovative approaches to hyper-personalization in customer engagement
- Harnessing new technologies to drive transformative change in customer strategy
- How other organizations have capitalized on emerging opportunities
