Improving CX Requires a New Approach to EX
November 6 @ 1:00 pm – 2:00 pm EST
Pricing is transforming the workplace to optimize both employee satisfaction and customer outcomes. Streamlining the process not only delights customers, it makes things better for your team. Technology can free them to focus on higher-value work, but it also requires a new approach to measuring success. Tie KPIs to customer goals and you’ll be sure to see an increase in the health of your culture. This session will help you foster a committed team, improve operational efficiency, and ultimately, drive higher profits by aligning employee experience (EX) with customer experience (CX).
Learning Objectives:
- Why happy, valued employees lead to stronger customer relationships and brand loyalty
- How eliminating mundane tasks allows employees to focus on more meaningful work that directly impacts the customer experience
- Focusing on high-value clients maximizes efficiency and profitability
- How dedicated teams and tailored KPIs can boost service quality and customer satisfaction
Delivery Method: Group Internet
Course Level: Basic
Field of Study: Business Management & Organization – Non-technical
Prerequisites: None
This course is approved for 1 CPE credit.
Note: CPE credit is offered for LIVE webcasts only (on-demand viewing is not eligible).
NASBA Approved. Sponsor # 103021.
